Vacuum Cleaner » Vacuum Troubleshooting » Shark Vacuum Repair and Troubleshooting Guidelines

Shark Vacuum Repair and Troubleshooting Guidelines

Cleaning work is difficult and annoying. Most of the users prefer the main cleaning tool that is nothing more than a shark vacuum cleaner, which successfully releases its users from the clear load and completely transforms the clean services.

As effective as proven, the shark vacuum cleaner is still breaking some challenges for its users. Frustrating problems experienced by many users, here we have given tested Shark Vacuum Troubleshooting guidelines.

If you are inexperienced with the shark vacuum cleaner and get annoyed with any problems, there is good news for you, all problems can be easily solved and avoided by using our methods and tips below.

Top 10 Guidelines

1. Shark vacuum suction noise

Shark vacuum suction problem quick tips

  • At first, unplug your vacuum
  • Empty the dust cup and clear its dirt and debris
  • Remove the filters and clean filters with water
  • Check the airflow of your vacuum hose, end of the handle, and the front of the wand
  • Check brush roll for dirt or debris

I’m going to tell you, how to clean and restore the suction for a shark vacuum. You have a very easy guideline to restore the suction power.

Carefully observe all parts and accessories of your shark vacuum, if something is broken like hose, brush or something else then you must repair or replace it.

Clean your filter

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The main issues are the filters need cleaning and it’s a regular part of maintenance.

Let’s get started on the filters. First, we need to remove the bin. There are two points of interest. Here inside the bin, you have a little metal grate.

If there is any dirt or debris around the metal grate, you can clean all with an old toothbrush or scrubby pad.

Secondly, there is another filter, you just need to wash it with warm water until the water runs clear. Then you need to set it and let it dry and sometimes it could take up to 24 hours to dry.

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Also, you have a little cotton filter. If there is any dirt on the cotton filter then clean it. Sometimes it could be reduced suction power.

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Finally, there is a HEPA filter and these filters are not washable, so you can clean the dirt with the little air compressor. If there is more extra dirt you just replace the filter and it is a very cheap price.

Clean the brush roll

If your brush roll gets dirty, clean it.

You have options to clean a brush roll in a vacuum. Some vacuums make it really easy to take the brush roll plate off and some make it hard. In this case, there are three plastic knob, you can easily unlock these knobs and take the belt off.

If you want to take this off and really it’s not that much easier. If you had this in your hands then it is just doing this.

You can use scissors to cut the hair and string and whatever you can also use.


If you have a particularly heavy thing you can use a razor blade and make sure that you don’t cut the bristles of the brush bar. So you have just pulled up the dirt of the brush bar carefully.

The main thing is that this actually is a big issue with suction if you have all this brush area covered with hair and string or whatever then airflow is not getting in and hamper your shark vacuum suction power. So it is very important to clean your brushbar completely.

2. Shark vacuum overheating

The vacuum needs a flow of air to create suction, the vacuum steam is equipped with a motor protective thermostat in case the airflow is blocked. If your appliance overheats for any reason, the thermostat will automatically turn off your shark.

If your shark vacuum overheats, you should switch off and unplug it. Check your vacuum dust cup, clean it if there is any dirt or blockage.

Check all the filters of your vacuum cleaner. Allow your shark vacuum to cool for one hour.

We have discussed some common causes of shark vacuum overheating problem and you have to try to solve all these problems.

The vacuum might be overheating because the filters are clogged. So check all the filters and if there is any clog you should remove it.

Filters are clogged

If it does not get better airflow, due to complete drainage it does not suck well and then it can be overheated.

Check dust cup

Check your vacuum dust cup. If it is full of dirt, clean all.

There could be a mass of dust bunny hiding in the hoses blocking airflow and causing the unit to overheat.


Electrical problem

The alternative causes of shark vacuum overheating is an electrical problem. Whether due to a wire that’s frayed or a more serious problem check it.

If it is a wire problem, You can replace it.

I guess that does not mean it can make it even worse than the heat. The motor is like a big problem all the time.

The shark vacuum motor could have a problem if it has parts rubbing on parts it will get hot.

Your pet hair could be wrapped around the brushes or locking down the beater bar. So check your brush if there is any pet hair then clean it.

To avoid wrapping, we should brush our pets regularly and if possible away from home. However, even regular brushing does not prevent the accumulation of hairs. That’s where vacuum cleaners can make our lives easier.

Of course, any vacuum cleaner can clean the hair of pets, but none does this job like the best shark vacuum for pet hair in comparison with other brands.

A motor sieving to move those but can’t get warm despite the unit doing a bad work cleaning the floor.

If your vacuum has lots of problems and it gets overheated and you can’t fix it properly then you should always check our latest troubleshooting articles. We provide vacuum repair solutions as we have discussed another overheating issue like Hoover WindTunnel overheating problems.

3. Shark vacuum brush roll indicator light not on

On the floor nozzle, there is the brush roll indicator light. It let’s you know if your brush roll indicator light isn’t on or if it turns red what should you do.

Check the indicator light

If your vacuum indicator light is green then the brush roll is spinning and you’re excellent to go.

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If the vacuum turns red or lights not on there could be a jam in the brush roll.

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At first, turn the vacuum unit off.

Then open the roller garage and remove the obstruction or debris from the brush roll.


After removing all debris and obstruction close the roll of the garage and turn the vacuum back on.

Now if the brush roll indicator light is green, the obstruction has been cleared.

If the light turns red while you’ve been vacuuming on a deep carpet and you do not see any obstructions try opening the suction release slider.

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If the motorized floor nozzle has been overheated then the light is flashing red,

  • Turn the unit off and unplug
  • Empty the dust cup
  • Clean the filters
  • Check for any blockages
  • Allow the vacuum to cool for at least 45 minutes
  • After the vacuum has been cooled down plug it in and restart it

4. Shark HEPA filter cleaning

Most of the shark vacuum cleaner has a HEPA filter. You should clean your HEPA filters regularly. Most of the time there are two sets of HEPA Filters. So it is very simple to clean these HEPA filters on a regular basis.

We have a simple guideline of how you can clean the shark vacuum HEPA filter.

  • Follow your appliance manual to check whether your HEPA filter is washable or not washable, if you don’t find any manual then search online with your model number to download a digital copy of the manual.
  • Remove the HEPA filters from the underneath of your vacuum’s dirt container.
  • Wash your HEPA filter with water.
  • You should squeeze some extra water (excess water) from your shark filters. After squeezing excess water allow the filter to dry.
  • Before reverse, shake off excess water.
  • Then leave your shark HEPA filter out to air dry at least 24 hours.
  • When your shark HEPA filter becomes very much worn or discolored, replace it.

Once you completely clean your HEPA filters, now put it all together and start your vacuuming again. You will observe better suction power right from the start. If you find any other dirt or debris in your HEPA filter you should clean it all.

5. How to clean shark navigator dust cup

To empty the shark navigator dust cup first, remove it from the vacuum by pulling up on the dust cup. Release latch on the rear of the dust cup handles or press the recommended button for your navigator model.

Lift it up and put it away from the vacuum body.

Next, keep it over the trash can and press the bottom door to release the button in the front of the unit.

Press the door shut down again until it clicks.

You can turn the dust cup, upside down over the trash and press the top door release button.

Replace your shark navigator dust cup back onto your vacuum until you hear it click into place.

The shark vacuum dust canister should be emptied each time when it reaches the max fill line for optimal performance.

6. Shark rotator vacuum troubleshooting

Today we’re going to talk about the shark rotator troubleshooting. So if you having trouble with your rotator brush this is the right guideline for you.

  • Switch off and unplug your vacuum.
  • Unclog your vacuum hose and filter.
  • Leave to dry for at least one hour.
  • Ensure the hose and filter completely dry before refitting into the vacuum.
  • Check your shark rotator brush roll.
  • Clear brush roll dirt, debris and pet hair.
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If you have a shark vacuum then this is very easy for maintenance and troubleshooting.

The shark vacuum suction problem is a common issue. If your vacuum suction power is low. You just need to check out your shark vacuum filters and brush roll. If there is anything clogged just remove it. You also need to check the airflow of your vacuum.

Sometimes a shark vacuum won’t turn on. When it happens, you need to check out your vacuum carefully. At first, you need to unplug your vacuum and switch it off. Then clean your vacuum dust cup and clean your filter and hose. Also, remove brush roll debris and pet hair.


Shark vacuum brush roll stuck-on debris or pet hair when you regularly clean home dust and pet hair. So you should regularly clean your shark vacuum.

7. How to clean shark vacuum hose

I just want to show how to clean a shark vacuum hose.

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I’ve had this vacuum for quite a while.

I have a 15-month-old daughter. I’m always picking up fruit, vegetable any kind of thing. You can imagine this hoe started to smell really bad.

It was just filthy. I had to take the two screws off. I unattached it from the vacuum.

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Came down put it in the stationary sink down here in the basement.

What I first did was? I just ran very hot water underneath of the gunk. I got some regular laundry detergent and put some in there.

Then run water through that as well.

So now is the main part. I got baking soda 1/2 a cup and I put it in the upper end shook it down, put it in the lower-end, then shook it down.

You might be used to cleaning laminate floors with vinegar so, you have just watched the magic of baking soda and vinegar. In hose now, I’m going to pour the vinegar in. Now, I’m going to pour the vinegar in the hose.

You can see, it just fizzes up and cleaned it.

I’m looking at fizzing all out over here.

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This is just regular vinegar a white vinegar and this is 2 cups.

I put a half a cup of baking soda in the tube.

Then 2 cups of vinegar and again I’m just pouring it through.


You can see it just fizzing up. It really works.

You don’t have to worry about the harsh chemicals.

It’s just kind of shake.

It back and forth dumps all that out of there.

You can see it’s still foaming up,

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I think that’s a really good way to clean the inside of the shark hose.

I’ve been using this vacuum cleaner for a long time. When I’m asked for how long? I would say a year probably or more than a year.

Yes, I put in both ends give it a shake and then I’ll just hang it over here to dry and put it back on the vacuum cleaner.

There you go brand-new and clean shark vacuum cleaner hose.

So this is a complete step of how to clean shark vacuum hose properly.

8. Shark navigator brush roll replacement

The very first step of shark navigator brush roll replacement, you should know how to take this rear panel of a shark navigator.

I’ll just walk you through the basics, and then I’ll show you how to take off the belt.

Obviously, you’re going to need some screwdrivers. We need a Phillips head and flathead.

I use just for prying for the flathead. Take off the four obvious screws. Might miss there’s two underneath.

There are two wheels, you need to do is pop these little cylinders out.

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When you put them back you kind of use a screwdriver to pop them back into place.

Then I’ll show and then there are actually two more screws that you might miss.

Well, there’s two that are right inside the main wheels. They’re pretty obvious but then there’s one down in this crevice right here.

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Well, do down these crevices.

Okay now if this is the first time you’ve done this.

Probably it’s going to have a few little pops and stuff that you might need to work it a little bit.


But basically, once you get those screws off.

It just comes right off alright.

Once you take the cover off, one of the more common things that people do is change out the brush or do some maintenance on the belt.

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The easiest way to get this off.  Here is not to try to pull it off. Do anything it’s actually very easy.

There are two little slots where this black piece is on either side.

You just easily lift it out of there.

Well at least on one side where you can get the belt off.

This has the same situation on the other end.

Then you just pop that off.

You can replace this or whatever everything else is pretty self-explanatory.

These motors have very easy connectors.

So, if you have to get a spare part or whatever should be pretty easy to replace.

These wheels pop off pretty easy as well and putting it back together basically just reverse.

9. Shark vacuum brush not spinning

Is your shark vacuum cleaner not working properly? Does the brush no longer rotate on your vacuum cleaner? This causes the suction power to decrease.

You have to know what is brush bar, how it works and why the brush bar is not spinning.

Rotating brush is equipped with one or two additional brush rollers, which are equipped with small brushes, so that hair, dust, and dirt particles are thoroughly vacuumed up.

Some brushes are connected to the wheels via a small drive belt. If the belt breaks, the brush roller stops rotating. In this case, the rotating brush must be replaced.

This is a common problem with vacuum cleaners. Like Shark vacuum cleaner other brands of the vacuum also faces the same problem, in this case, we can mention the Dyson brush bar not spinning problem.

What should you do if your brush roll stops spinning?

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Power on.

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Hit the brush roll button.

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Indicator light red?

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Follow these steps:

Unplug the vacuum.

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Release the main body.

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Flip the nozzle.

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Remove the soleplate. Clear debris.

Secure the body back to the nozzle.

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Secure the body back to the nozzle.

Plug vacuum back in.

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Power on.


Hit the brush roll button.

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Ensure light is green.

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10. Shark vacuum motor reset

This article designed to give you step-by-step detailed instructions on shark vacuum motor reset, completing the task at hand.

I’m going to show you a shark vacuum cleaner that will not suck.

The rotary broom action motor works, but the actual vacuum suction motor does not work.

The unit is plugged in.

If you switch it to the first position. It’s supposed to cut the motor on. So, for a bare floor or using your hose, you flip that switch there and it is supposed to cut on.

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Then you flip it to the second position that’s supposed to cut on the motor and the bristles. When you’ve killed it. So, as you can see, when I filled it moves the bristles part with the actual motor, on the vacuum cleaner is not working.

I’m going to dig into it. Open it up and see if I can find some reason why the motor is not working at all.

The manual that came with it, actually gives you suggestions on, how to check it. See if the filters are clogged and stuff like that.

But that has nothing to do with this first position.

I’m going to take the canister off. Taking those two sides, lift off the canister.

Now you can see this vacuum cleaner looks brand new. If that looks like it’s taken on any dirt dust.

So that is the main motor and something is wrong with that. That it is not working.

When you look at the very bottom of the unit, you’ll see screws there. You, of course, want to unplug it. Before you start tampering we’re taking electrical things apart.

Gain easy access to all of the screws you want to push the Red tab and pull that bottom part off of the vacuum unit.

Of course, anyone can be disassembled some kind of appliance in this fashion.

If you still have some kind of warranty, you do not want to take the unit apart.

I removed all the screws.

I’m going to be careful to see what happens with this spring and the rest of the stuff as I take this apart of the slope the piece just. I have a motor assembly here.

Look at the electrical connectors and stuff slid the motor out of this compartment.

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It seems to have maybe some kind of fuse or something there.

I omit out from here to inside there. See if there’s maybe some kind of blown fuse to the motor.

That seemed to check out the fire.

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To replace the motor.

You need to carefully disconnect the black wire on this side and the white wire on the other side, then connect those two wires up to the replacement motor.

Try to make sure you get it the right polarity.

This bracket over on the side with the black because you don’t want the motor turning on and running in the backward direction

So, you have that adapter on the side over here by the black wire and whatever you have on the other side where the white wire is.

So, you want to make sure that the motor is lined up or this is 12 and 6 o’clock because these things here have two slats in that rubber grommet there.


Is the moment of truth it’s all back together?

Whether that motor was burnt up or not from something being jammed in it or depend on this switch.

You see the kind of back in power well the motor works for a little while and it did pick up some dirt.

I’ll show you perfectly clean before I turned it on as the motor stopped again.

So, whatever it was loosened air is probably still loose and jamming up the motor again.


Final Sentences

Shark gets thumbs up with positive reviews in different marketplaces. It has a lightweight structure, simple maneuverability and optimal suction power with a relaxing working for cleaning your home.

Your shark is your cleaning partner it cleans various type surfaces like a laminate carpet for both dust and pet hairs. Shark is justified by the best features and functions it offers. When the shark vacuum is your all-time cleaning partner, sometimes shark vacuum needs repairing. We have tried to help you in this regard.

We are researching for you another troubleshooting guideline like Dyson troubleshooting and expecting your valuable queries.

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179 thoughts on “Shark Vacuum Repair and Troubleshooting Guidelines”

  1. just changed filters on shark navigator nv350nz. dust is just sitting on top of filters wont go into bowl.Vacuum is 5 years old. could you please help me. thanks.

  2. My motor has never got hot.We have taken it apart and all parts are clean including comes on fine then air makes funny sound and comes out a little rectiangle place on left side of sweeper when looking from the front. please try to help me!!!!!!!!!!!

  3. My shark rocket started to make a loud noise from the vent on the back. The suction is not like it used to be. The roller brush works fine, I’ve Cleaned out the dust cup and filters. Any suggestions?

    • I have a Shark Rotator, I have replaced all filters, checked hose, roller brush works fine and is cleaned. My vacuum still does not have good suction and it makes a pop when it starts, like a rug washer does when it becomes full of dirty water to shut off suction and motor becomes quite hot.

  4. My shark navigator roller brush comes on intermittently. if i cock the handle to the left the brush comes on. could it be that it is not making contact somewhere. i’ve cleaned the brush heads and other maintenance suggestions but the problem still exists.

  5. I have a clog in my handle. I narrowed it down to this. I cleaned everything and took apart each item to see where no suction was coming from and finally traced it to the handle. How do you take apart the handle to get to the clog if I cannot reach it? then put it back together?

    • You can take apart each item to see where no suction was coming from and finally traced it to the handle, you can follow this video for fixing clog and reassemble your shark.

  6. I have a Shark Rotator. model NV 65031. It runs okay when first started and then after 10 – 20 minutes it just stops and will not go again. Does not seem to be hot. just no power. any ideas?

    • The power button is marked here. All the parts click into place, and there are big red buttons which make it easy to figure out where all the pieces go. It’s well thought out. Press the buttons with the unlock picture to release parts. If you want to clean the carpet, turn on the brush roll. If you’re cleaning bare floors, leave the brush roll-off.

  7. My motor has never got hot.We have taken it apart and all parts are clean including comes on fine then air makes funny sound and comes out a little rectiangle place on left side of sweeper when looking from the front??????

    • Hi Lisa, Good day.
      It looks like your power cord has a little bit problem, You can properly fit your power cable into the socket. Otherwise, if your product is brand new, your product must have a warranty. You can send it in warranty.

  8. 2-year old unit, brush roller started cutting out INTERMITTENTLY. often runs for 10 seconds or more with no cut out, then starts cutting out again. I’m guessing circuit board or motor. any clues or additional checks I can make? works fine when all apart.

    • Yeah! you’re right, it seems a problem with the motor. You can apart it from the entire vacuum and clean it then reassemble again.

  9. Pet shark lift away hole just blocks up pipe don’t have much Sutton at all I clean it all out
    Still get blocked every time replace new bottom part still blocks help two year old

  10. How do I fix my shark navigator. After I put my foot on the base and the vacuum back there is a loud sound from the white small Rectangular vent on the right side. If I put my finger over it , the sound stops but there is no suction.



    • Cleaning out the metal screen attached to the fine cyclonic dirt filter. It can get pretty caked up with dirty after awhile and You can just take a wet paper towel to it and then let it dry. This is a genuinely informative video, you can follow the video.

  11. The brush on my shark rotator cuts out intermittently. It seems to have something to do with connection from the base to the power unit. I checked the switch in the base that shuts it off when you set it up straight and it isn’t that. The headlights also go off when the brush roll stops.

    • Hi Reed,
      Good day.
      You can figure out what is wrong after watching this video. There is a clog in the connection between the hose and the inside of the vacuum. Follow the video.

    • My shark has just had service only used it once since and it keeps completely turning off when upright, but also isn’t picking up much when not upright as power comes back WHen in hovering position

      • Hi Karrie,
        A few things you can do to fix the loss of power, suction, and performance for the Shark, you can follow the video tutorial.

        Always disconnect from the power supply before attempting any of the tips show you in this video.


  12. I Have the shark Ion flex cordless and my handle is getting hot. Air is pushing out the bottom of the handle, which it nOrmally does not. We have cleaned the filters and still not working correctly. I removed the hand held parT to see if its the bottom piece thats the problem or a hose but its still loud even while not being connected to a hoSe. What can be the problem?

  13. My shark vacuum is making a loud noise like its clogged but it’s not if you take the canister off it’s still loud it has il suction but it is really loud and the motor gets way hot it doesn’t matter if the canister is on or not

    • The motor is a brushless DC motor. The “stickiness” you feel when rotating it is due to the permanent magnets in the motor. It’s normal. The bearing/washer moving around probably isn’t, though. Anyway, once you know the size of the belt it’s not too hard to get replacements – this: BEMONOC 2GT Timing Belt 130-2GT-6 L=130mm W=6mm 65 Teeth is a 130mm belt that’s 6mm wide. I haven’t gotten mine in yet; I will update once I get it installed. If that’s too big I will get the 128mm belt and go from there.

  14. Hi
    I Have had my shark lift away hoover for a short while (3months). As I was hoovering my wooden floor. In (hardfloor) mode. The green light came on and it began to work in (carpet mode) without me actually moving the button to this mode. I’m very confused it’s practically brand new. I find it doesn’t pick up very well on hardfloor. Yet on carpet it is amazing. I’ve cleaned all filters and the brush too. I’m just a little confused with it being so new.

    • To clean hardwood tile other bare floors and smaller area rugs simply push the power switch to set one, hard floor to engage the brush roll step on the floor nozzle and tilt the handle back the brush roll will spin slowly to clean carpets push the power switch to the second setting, carpet tilt the handle back to engage the brush roll and the brush roll will spin quickly if it seems to take more effort to push and pull on certain types of carpets you can make things easier by decreasing the suction. As needed suction control lets you use the ideal amount of suction on both carpets and bare floors. Slide 2 min to increase maneuverability on carpets slides 2 max to increase suction on bare floors.

  15. I have a shark navigator i am trying to replace belt and roller, is there a special tool needed to remove the seats screws, they are not metric

  16. my shark vaccum is still suctioning and or picking up the light doesn’t flash red but it’s making a very loud noise coming from the lower area filter sounds like a clog somewhere but I checked it out and am not seeing anything! Please help.

    • We regret to learn that you are experiencing issues with your Shark vacuum. It seems to be a blockage in the unit, we recommend going through the troubleshooting steps listed in your manual and if the issue persists. Usually, when there’s is an obstruction in the brush roll, the indicator light goes red, but since in this case, your brush still spins and there’s no green or red light on the floor nozzle.

  17. I have a shark tHE best ever vac i have had 6 dysons never again shark ever time but the catch on handle has brokeN at the moment i cant afford s new one so were Can i get a new handle many thanks

  18. Hi. I have a shark duo clean. All pipes are clear, brush and roller free of hair etc, filter not washed but beaten clean, suction THROUGH tubes but as soon as I put the ROLLER/brush section back on the suction stops. Any ideas

    • Hi, This is how to take apart the brush roll/floor nozzle to access the Duo Clean soft roller in order to clean it. You can use warm water as long as you let it fully dry so as not to damage the motor with moisture.

  19. I have a Shark Apex powered liftaway. The double rollers stopped rolling with the lights flashing. What does that mean ? & I need help please!!

    • Dual brush roll system deep-cleans carpets and directly engages floors for a polished look it is very important for vacuum. Place a washer under that screw head, bend the washer to the curve of the plastic. Otherwise, you risk fractures and pull through. You can see full instructions from this video.

  20. Hi JOHN,
    I have a sharke navigator freestyle. my problem is it doesn’t seem to be charging. it is not blinking like it used to indicating that it’s charging, and will only run about 5 – 10 seconds after it’s been on the charger. what is your suggestion?

    Thank you.

    • Hi Ann, Thanks for writing to me.
      There’s a rattle on the board. Looks/sounds like a small black relay is the culprit. You can put it all back together, and it still dies once it’s turned on. Will run fine with the upper part detached. Most people say this is the average battery time they get out of these, after a required 6-hour charge. You would need at least 10 minutes. For detail instructions, you can follow this video.

  21. Not sure why caps are locked… the base of my shark doesnt lock in place anymore. Anytime I life it up, the bottom brush roll drops down. Dont see any screws that might tighten it


  23. I have a shark DUOCEAN vac. THE brush and fiber rollers do not come on. I disassembled the brush head and cleaned. I made sure there is no dirt or hair on the rollers,belts and pulleys. Put back together and started up. The rollers came on at a slow speed for only a few minutes then quit turning. Took apart again and removed the brush roller motor. It was very warm. Put a little wd40 on the bearings and put back together. Vacuum RAN for about a half of a room then quit again. Motor I very warm. I believe the motor is BAD. Where can I get one to replace it?
    THANK, Please respond.

  24. I have a Shark profEssional. Works great til i put the hepa filter in n cover back on. Blows the door off n filter out. Sugestions?

  25. Have a shark professional that wont turn on at all daughter sucked up bounce ball on for five seconds beFore i shUt off. Will nit turn on the next day. What to do?

  26. Whilst using my Shark DuoClean perfectly normally, there was a sudden flash from the green light on the front of the unit and the motor stopped. the light will not come back on although I have checked the filters, as I regularly do, and they are clear. the brushes are also okay and turning without obstruction. i have checked the fuse in the plug and that is okay. Is there a fuse near the green light that might have blown??
    we have been extremely pleased with the performance of the unit but disappointed it is only just over a year old. Advice please.

  27. Hi! I have a duo shark that I bought about 6 months ago, I use it daily as I am a professional cleaner. Very recently the motor has gotten very loud and metallic-y sounding. I’ve cleaned all filters and everything, and suction is fine. Is there a way I can clean the motor?

    • This is how to take apart the brush roll/floor nozzle to access the Duo Clean soft roller in order to clean it. You can use warm water as long as you let it fully dry so as not to damage the motor with moisture.

    • It happens for your Shark Rotator Vacuum Brush, not spinning or belt broken. This video fixed both of them. Easy fix in 30 minutes or less. Do it yourself. Shared video link is just a confirmation video to collaborate with other diagnoses in other videos, not a how-to video.

  28. I have a shark Lift away. I cleaned the filters and the canister and let them complet dry. I reinsTalled And turned it On and there is no suction. I took the canister off and filters off and tUrned it on and It doesn have very much suction. The vacuum is 6 moNths old. Please help?

    (If this posts all caps, sorry, it AutomatIcally did that)

    • Suction loss in Shark vacuums is usually caused by small particles on the metal grate inside the dirt canister or “dust cup” but often the problem is with the blockage in one of the hoses or blockage in the floor nozzle/brush roll. You can restore your suction power with this video.

  29. I have a Shark Rocket HV320UKT. With the small tool it works perfectly, roller spins, hoover picks up great. The large floor nozzle sometimes starts for a few seconds, light green. Then the light flashes and goes out completely and the roller stops working, even though it it still sucking ok.
    I can then turn off the rocket, switch it back on and the nozzle still doesn’t work.
    I’ve taken it apart and cleaned everything, and made sure the roller turns freely by hand. The belt is still good.
    I have also remove the extension handle and plugged the nozzle into the motor as in hand held mode. It is no better this way.#
    Any ideas?

    • You probably won’t need a replacement part. You need to start by checking the connections on the female side of the wand. I believe you will find that one more of the connections will have foreign matter covering the contact points causing the problem. Please make sure your vacuum is unplugged from the power source before you clean the connections. You can follow this video.

    • You really need to wash them regularly! In this video, you will find a few things you can do to fix this problem and performance for the Shark Navigator Lift-Away upright vacuum cleaners.

  30. I just want someone to look at my shark. The brush roll won’t work
    Have done all you suggested. I think it’s an electronic. Plus the switch doesn’t always turn off.
    It’s 3 years old. Slim – Light NV340UKR
    I’m 84 bit difficult for me taking things apart

  31. Hello, the motorized foot on my Shark Rotator no longer “locks’ with the body of the vacuum once I am done vacuuming and ready to store the vacuum in the closet. Any ideas?

    • Hi Kathy,
      I think the motorized foot of your Shark Rotator is broken, so it’s not locking. You can apply glue on the lock.


    • There are a rubber pad and a spring under the handle lock button, somehow which may be displaced. You need to change your handle lock button.

  32. Hi – great site
    my Shark Navigator Lift Away (8 years old) power nozzle has stopped working – no light, no sound. I’ve checked and cleaned roller and contact points but no obvious problem. Only unusual thing is that roller spins easily with no resistance at all. My daughter’s power nozzle works fine on my vac so assume the problem is the power nozzle itself. Thanks for your help

    • Hi Lyn,
      Good day. Thanks for your compliment.
      This video can save you from buying a new vacuum cleaner. You can solve your no light, no sound and stopped working problems with the video instructions.

  33. I have a Shark Navigator NV22L that my neighbor gave me. The brushroll seems to be shorting out on the floor head as I vacuum, and it will quickly turn on and off along with the green light, that will also turn on and off with it. No obstructions or anything, cleaned it and it’s still doing this. Please help

  34. There’s suction, light indicator for roller not on. Roller and brush clean. Brush seems hard to rotate… Not sure what else to check. Filters are clean, no clogs..

    • With this video, you will able to figure out why Brush hard to rotate, and it’s back to running like clockwork. This awesome and well put together video will help you to solve ‘roller not on’ problem.

  35. My chark navigator works for a few moments and it feels like the engine is empty, then it releases and the engine spins completely in the band, it doesn’t suck. even deposit insurance is released.

    • You can restore the suction of your shark navigator. Suction loss in Shark vacuums is usually caused by small particles on the metal grate inside the dirt canister or “dust cup” but often, the problem is with the blockage in one of the hoses or blockage in the floor nozzle/brush roll. You can follow this video guideline to restore the suction of your shark navigator.

  36. Hello.

    I have a shark rotate pet vacuum. It picks up garbage when pushing the vacume forward but releases everything out well vacuum is pulled back. Please help!

  37. when I try to use vacuum. The tool hole works fine but when I go to use to vacuum carpets there is no sucktion. This has happened to 4 Sharks that I have brought. I was happy with them. Not any more very skeptical

  38. I dumped my container in my shark and now it won’t do anything. My husband cleaned everything nothing is pulled up but no power at all. Help

  39. Hi I have a shark nv60 26
    I have checked and cleaned the roller. the light is green ,I put it on for carpet and the roller might spin for a sec then stops but the light stays green ,suction is great

  40. Hi! I have a Shark Liftaway Navigator (maroon colour). Due ti the tube inside the power foot splitting, Shark Australia sent me a replacement foot. My problem is how to disassemble the attached foot to replace it. Any help would be greatly appreciated! Cathleen Day. Sydney, Australia.

  41. I have a Shark Apex stick vacuum. The green light is on and it is sucking up but what it picks up doesn’t travel up the stick/vacuum to the container but instead gets stuck between the stick and vacuum part. I can clean it out but that doesn’t prevent it from continue to happen.

  42. I have a cordless shark flex. Last night a little steel pin fell out of it onto the floor. Now it makes a clicking sound when I move the handle so I think it may have been a part of that component. Hard to take apart because the screws look like Allen but are not.
    Any advise on how to repair this. We are in the middle of a pandemic and can’t bring it anywhere

  43. I have a Shark Rotator Professional UPC 22356 53303, Another number on the box #130124 NV 50231 120 V 16amp 1200W. It has worked fine and has not been used extensively in the home. However, at the bottom the intake up into the reservoir, the “connecting plastic neck” that connects to the roller body where the wheels are, abruptly broke. The brush roll head now dangles . I can see the wires which are still connected. Knowing plastic properties, I would say that part finally fatigued and broke. It is broke all the way across. What can be done? Please send instructions and new parts. This unit is less than 5 years old and I see the warranty is 5 years.. Thank you

  44. hi, I have a shark powerhead ah452w. My children got it hot and then the roller stopped turning. My husband took the machine apart, as we hoping it was the belt. It was not the belt. The drive and gear were damaged to the point of no return. I have been unable to locate a parts list or any place to purchase a new gear or drive. Any sugestions?

  45. I have a Shark Lift away 2XL vacuum that was working fine then lost the good suction had. I cleaned the dust cup and washed out the filter. It still does not have the suction it did. When turning it on it sounds good for the first couple seconds then sounds like it has sucked up something even without the dust cup attached. It is only a couple months old. Could it be a motor issue?

  46. Hi. My Shark blows out air—literally. No suction at all—just blows debris farther away with every push of vacuum. No odd noises. The hose and attachments still work very well. Just can’t vacuum with it. No warranty because bought it refurbished. Any ideas?

  47. Hi – we have a NV340UKR. It has started to make a loud rattle and burning smell from the motor combined with very poor suction. On disassembling the motor I have found the bolt hole in the fan connected to the motor and the washer have become oval and oversized – possibly due to poor assembly although I am not entirely convinced my wife has emptied the dust container as instructed leading to the motor placing too much strain on the light weight aluminium fan and washer. I anticipate I’ll need a new fan and washer or the whole vacuum is junk. Can you advise where to source one. I could try welding an aluminium patch onto the fan and redrilling (I build race cars as a hobby) but the light weight of the Aluminium combined with its modest gauge and the fact the whole thing needs to be balanced may make this a job too far.

  48. My shark duo clean (purchased just three years ago) turns itself off after 5-10 minutes of vacuuming, although the light stays on there is no sound or suction and when I try to switch it off and turn back on it won’t start right away unless I let it rest for at least 30-45 min. and sometimes for hours before I can turn it back on… Any suggestions? I cleaned the brushes and the barrel that collects dust and particles. I have not washed the filter for a while and I will do that and hopefully that will fix it, otherwise, if you have any other suggestions that would be great. Thank you.

  49. My shark lift around was working fine. I removed the dust cup and emptied it and now it will not come back on. I have had this vacuum several years but have not used it much. I let it sit in case it overheated(which I don’t think it did) and it will still not come back on. All filters are clean,hoses clean.

  50. I have a shark rotator true pet vacuum, it’s a dark purple maroon color. My brother snagged his pants in the vacuum and the brush roll came off and I cant put it back in. Can you please tell me how to get the brush roll back in. I cannot find an answer anywhere! Thank you

  51. My shark nv681ukt was working the one day and I turned it on the next and the motor Was screeching and it stops and starts and smellt like burnt metal..
    Cleaned the whole vaccum and opened it up. Wondered if this would be the carbon brushes each side of the motor?
    Does anyone know Where could I find these or if I’m on the right lines.

  52. I have a Shark Navigator Lift-Away Zero-M, model ZU560 ( I just bought it yesterday) and as soon as we try to use it on the carpet, the red light started to flash. There was no blockage and it has never been used before since it is brand new. Any help would be appreciated.

  53. i am using Shark ION f80 Model IF282 stick vacuum cleaner.
    We have problem now.when i fold vacuum cleaner & park for recharge it stay Like L shape 90 Degree.
    but when i lift of vacuum cleaner motorized floor nozzle drop to 180 degree.or I shape.
    One pin come out from this motorized floor nozzle.I don’t know how to fix it.There is no drawing I don’t know where this pin will go. Please let me know how to install this pin in to motorized floor nozzle

  54. The wheel of my Shark Powered Life-Away keeps falling off. Any suggestions? I can push it back on, but it falls back off within 5 minutes. Thanks

  55. The wheel of my Shark Powered Lift-Away keeps falling off. Any suggestions? I can push it back on, but it falls back off within 5 minutes. Thanks

  56. My shark vacuum which i love suddenly won’t turn on ……. i keep pressing the red button but it just pops back up……not sure what i need to do.

  57. My Shark Navigator NV580 tips from side to side as I vacuum. It hurts my wrist trying to keep it from rotating. I just bought it at Target and it was delivered.

    Is there any way to stabilize it? It was expensive, but I won’t be able to use it for more than five minutes at a time.

  58. My Shark Navigator NV580 tips from side to side as I vacuum. It hurts my wrist trying to keep it from rotating.

    I just bought it at Target and it was delivered.

    Is there any way to stabilize it? It was expensive, but I won’t be able to use it for more than five minutes at a time.

  59. I have a N352 26 Shark Liftaway. The lower seal of the dust cup between the cup and the bottom flap cover has stretched and does not form a good seal. This vacuum cleaner is ± 12 years+ old! It still performs reasonably well even with this issue.

    Can I get a replacement seal for this dust cup or can you tell me the name of a material that I can use to replace the faulty one?

    Thanks in advance

  60. Hi . I have a problems with my shark nvh380
    The roll brush not working all been cleaned checked . Filter etc. Seems like it hot smell .
    Also could be suction why brushes not rolling .
    I ordered new nozzel thinking it was that it wasnt . So I can only think with it being hot maybe this is why . Or do you have any idea ..

  61. I had this problem. In my case the aperture through which the motor spindle attached to the fan that sits on the motor had become worn as it is of a poor and lightweight design. The fan was not then spinning property causing a burning smell and loss of suction. In the end as not fan is available for purchase we have bought a replacement vacuum.

    If someone from Shark wants to join this thread and explain something otherwise they would be more than welcome.


  62. Sir, I have the same problem as one of your other customers I replaced the heap filter and now it blows off every time you turn on the machine, and no your video on how to clean filters is no help.

  63. Sir, the brush roller on my Shark Apex is not spinning. It is free of debris, spins by hand, the brush roller indicator light is on. It feels like the belt is functional as well when I spin the roller by hand. Unsure how to disassemble the head properly. Suggestions?

  64. My shark navigator nv70 is very hard to push. I’ve tried adjusting the suction control but it makes no difference. What else could it be? Thanks!

  65. I have a shark navigator uv540 26. The white led lights on the end of the beater that light up the floor flicker off and on. If you bump it they go off and sometimes stay off until you bump it again. More off than on lately. Where is the bad connection?

  66. Hello there, just became alert to your blog through Google, and
    found that it’s truly informative. I am gonna watch out for brussels.
    I will be grateful if you continue this in future.
    Lots of people will be benefited from your writing. Cheers!

  67. I was just using my Shark Professional to suck air out of a vacuum seal bag. Shark just stopped running. Lights were still on until I turned it off. I have unplugged it & hoping it just got over heated. Any suggestions?

  68. I’ve had my Shark Freestyle Rotator Pro cordless SV1112 for less than 2 months. It picked up wonderfully till now. I’ve taken it apart as much as possible and checked everything and there are no blockages. When I push the button to turn it on, it comes on sometimes and then shuts right off. Sometimes it just won’t turn on. I don’t know what else to do. Suggestions?

  69. Awesome! Its truly remarkable post, I have got much clear idea about from this
    piece of writing.

  70. My Shark Navigator stick has been used probably 10 times since purchasing. Have cleaned EVERYTHING. Nothing in hoses, filters clean. NO SUCTION. Released head to be sure nothing stuck anywhere-attached tool I use for blinds vacuum comes on but no suction. Took tool off – no suction…..

  71. Hi my shark hoover isnt working on wood flooring. It makes a terrible sound as tho it’s still on carpet mode. Please help me!

  72. My shark vacumm should be turning off while ther handle is in the upright position but now it is staying on. How do i fix this

  73. My shark vacumm rolkers should be turning off while ther handle is in the upright position but now it is staying on. How do i fix this

  74. I bought a refurnish navigator its been less then a year and a notice a sound that comes from like the fan or motor it so loud i try washing all the filters the rolling from the bottom but nothing works it still works but its extremely loud can some one try to help me !!!????

  75. Hi I have a shark lift away and while cleaning a hard floor surface the hoover stopped picking up and stopped working there is a smell I have unplugged cleaned roller and filters and checked the rubber belt which is in tact can you help or is it a new hoover many thanks

  76. Hi John Plix,
    I have “no loss suction” Shark Vacuum. It means incredible suction, I can clean my whole flat without stopping. I like shark Brand. Do you think so?

  77. I have a Shark Power Liftaway, which is about 1 year old. The battery blinks in the unit when it needs to be charged. However, when I put it on the charger, nothing lights up. I think the charger plug is defective or something. I’ve tried everything possible. Is there a warranty on the charger plug?

  78. Hi – I can no longer use the upper attachment on my navigator because the lock button isn’t working (seems the spring is not longer engaged)? How do I remove that section in order to replace it with a new section?

  79. I have an Nv601UK lift away. The bottom hose duct has split. I have managed to buy one o linen however I cannot get to it to replace – it appears the unit is sealed. Luckily we have the correct screwdrivers to remove the screws but can’t get any further which is so frustrating.

  80. I have a Shark NV681UK and the roller has stopped spinning and not sure why or how to repair if the drive belt has broken looking at the fittings they are very small things that would need special tools any ideas

  81. I’ve had my Shark Navigator Swivel Pro Complete for less than a week. Initially, I thought the suction was awesome and there was quite a bit of dirt in the canister after I had cleaned with my other vacuum. BUT… the darn roller stops & the red light comes on when a single thin piece of thread or a couple hairs are on the roller. I repeatedly have to stop, turn it over and pull a hair off. This is crazy! I then found this Q&A and I’m wondering if I bought the right brand of vacuum, considering all of the issues I’m reading about. Convince me to keep this thing!

  82. I have a Shark Duo Clean model number NV200QBL. I’ve replaced the felt filter and foam filters on my machine but still have debris collecting on top of the foam filter every single time I use my machine. I’m having to clean this debris off every single time. I also empty the dust bin every single time. What is wrong with my machine? Please don’t send me to a link on how to change or clean the filters.

  83. Hi we have a Shark WV200UK handheld vac but we haven’t noticed that the blue recharge light ‘pulses’ – after an overnight charge the vac would work at all – if we used it and all the charged power is the normal?

  84. If air is coming out of the small rectangle hole on the side of the unit this indicates there is a blockage somewhere. This is a poppet valve so if it gets clogged the motor won’t over heat and there is a path for vacuum. The most common place for a blockage will be where the wand hose makes a 90 deg into the vacuum. Remove the hose at the bottom and the canister and make sure it is clear through this 90. You can push something flexible through it to make sure there is a clear path. Compressed air work good as well. Common is for something long getting sucked up like a pen or kids toy that will get lodged in this 90 then dirt and hair will accumulate around it until it is a plug. Just remember, air coming from the rectangle port on the side is a blockage somewhere not a trip to the store for a new vacuum!

  85. I have a Duo. While cleaning today the vacuum simply stopped working! The lights still work on the front of the power nozzle, but no suction or rolling of the brushes. HELP!!

  86. The Shark Rotator Professional was dropped and shattered where the hose goes into the motorized head. I see a replacement head on the Shark website but cannot figure out how to get the base detached from the rest of the vacuum. Any suggestions??

  87. I’m having trouble with a Shark Zero-M Vacuum. I just bought it at a Hudson’s Salvage store 2 days ago. It was still in the box & plastic. When I turn it on it somewhat picks up things on the carpet floor but when I try to use the upholstery & hose attachments their is no suction. When I turn it on it makes a popping noise, like something is suctioned to the motor, or something, then when I shut it off you can hear it release. Please help if you can or direct me to someone who can?? Thank you so much!!!

  88. Hi John,
    I have no suction underneath and the brush roll isn’t working. The extension hose is working fine. I’ve taken it apart and there are not blockages. No longer any hair around the roller. The Brush Roll indicator light isn’t coming on at all and is no color. All filters are fresh and clean and the vacuum has been used very little even though I’ve had it for around 3 years. I took the screws out and looked under the bottom cover but see no problems. Do you have any idea why this might not be working. Could it be that before I cleaned the hair off the roller I ran it too much? I have a lot of hair and it was very tightly wound up. Any help would be appreciated. Thank you, Tracy

  89. Hi, I am having a problem with my Shark vacuum cleaner, model number: NV602UK 66.

    The suction is not working on either the main body nor the wand. There is a loud noise coming from the hoover when it is on. Yet the green light is on and we have emptied all of the compartments and cleaned the filters. Any suggestions please?
    Many thanks

  90. Help!! I was completely oblivious that my removable neck with the hose was not coming off because the cord was still wrapped around the top and bottom. I started tampering inside the removable body and pushed in the piece that receives and connects to the brush roller base, hearing something fall inside. Now the removeable body will not reconnect to the base securely. It will still sit on top and function if I move it slowly, but the body constantly falls of the base now… any tips on how I can fix this???

  91. I have the Shark duo clean model QU201QBN 26 and need the drive belt (Gates 153-3GT-8 SAR) for the front brush roller. Unable to find anywhere! Ant help would be appreciated!

  92. A lot of detail here concerning troubleshooting Shark vacuums. Thanks for your attempt to help with problems experienced by owners of a poor quality machine. ALSO I’m seeing more and more examples of product description, Q & As, troubleshooting, etc. such as this site, written in such POOR English grammar as to be difficult to nearly impossible to read and understand. Actually I must be reading this, “Homeplix” , I guess it’s your blog, John Plix, from somewhere outside the US??? Whatever, wherever, either the grammar or translation is way off base.

  93. My Shark vacuum has a slit on the plastic part that collects the debree where the arm connects to the vacuum almost at the floor. What can I do?

  94. My wife has a Shark ion F80 IF281 that she has used maybe 10 times .She took it apart to clean it and now it wont run . It has been assembled properly but all that happens when you press the start button is the battery blinks showing 3 bars, the lights on the brush flash and the lights on the carpet/floor flash alternately with the ion power/boost lights and nothing happens. For what this costs it should have held up better than this .

  95. I have a Shart Performance Vacuum cleaner. I opened the garage over the rollers to clean. Trying to put garage back on, it won’t stay closed. Seems as if no spring to hold closed. Any one who might help, od had similar issue. Thankyou

  96. I have a Shark Apex and when on, when I push it forward, away from me, the brush roll turns and the light comes on. Seems to pick up debris but it doesn’t feel as strong as it once did. When I pull it back towards me, the light goes out and the brush roll stops spinning.

    I have cleared everything, no clogs, brush roll is clean. I am baffled and have not been able to find anything online similar to mine. Any thoughts on why and how to fix this problem would be welcomed.

    Thank you

  97. I have a Shark Rocket Deluxe Pro and the power cord end, that connects to the Delxue Pro, is starting to crack. Is there a wrap around protector I can add to the cord end to relieve to downward pressure of the hanging cord?

  98. I have a Shark DuoClean AZ910UK which works really well in most situations. However, when cleaning the living room carpet, cleaning one way its very smooth clean back over and it starts dancing, bouncing up & down while its being pulled. I have tried this an all the different setting and get the same result. Why is this happening. Can anyone help?

  99. My Shark NV601UK-31 roller will not spin on the hard floor works ok on carpet green light on any thoughts.

    • Do you have the cord off the vacuum, unwound? If the cord is wound on the vacuum, it stops the wand from being removed! It essentially ties the 2 parts together!


  100. I have a handheld shark cordless, model # sv760wm 14 that keeps shutting off after about 6 seconds. The battery is charged, collection chamber is empty & filter basket is clean. Is it something I can fix myself or is it toast? Thanks!

  101. HI- my Shark navigator light away -the tiny black wheels in the bottom are leaving black marks all over the laminate wooden floors- never use to when i first got it – any ideas are the little wheels replaceable?

  102. I have a SharkShark® APEX® DuoClean® with Self-Cleaning Brushroll Powered Lift-Away® Upright Vacuum. It stopped working when you pull out the wand. Still works with the motor plugged into the roller head. What’s wrong?

  103. I have a shark Navigator ( copper colored one ) not sure model. I cleaned the filters, brush roll, everything. When I turn it on the light is green, but its loud and not getting good suction. There is a small rectangle opening by the HEPA filter and if I put my finger over it, it goes back to sounding normal and suction comes back but as soon as I lift my finger from it, its back to loud and almost no suction. It looks to be like a spring under my foam filters that it leads to but I have no idea for sure? Can you help? Just bought this vacuum 6 months ago.

  104. Hello John
    I have a Shark Lift Away model number NV601UKT 31 Power Nozzle which i absolutely love especially as i have a cat its brilliant for pet hair, but i have the loss of suction on the lower part, but if i take the Lift Away section off the suction is perfect and as it should be. I have taken off all the filters and cleaned them including the filter at the bottom of the Air Lift, checked all of the nozzles to make sure that there are no clogs blocking but they were all clear, the only section left for me to check (going by one of your videos) is to check the base floor cleaner where the roller is although i have checked the roller and cleaned that from hair and other debris that was entangled in the roller, but i could look down the hose which appeared clear but i will unscrew the base and double check, but do you have any other suggestions if this is all clear.
    Many Thanks
    Catherine Bennett

  105. My lift away button is stuck in the machine and the two parts will not stay together(The brush head and the canister) what can I do?
    Thanks so much Lu

  106. Hello, I have a Shark Navigator and my wheel has stopped spinning. Not the little wheels under the head but one of the big wheels on the back. I’ve checked for obstructions but haven’t found any. Could you please inform if the wheels can be completely taken off or how I go about fixing?
    Thank you,


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